Retail and e-commerce agents

Order status, returns, and product questions are most of the support queue and almost none of the interesting work. These agents resolve that tier against your catalog and order data, and hand over anything that needs a person.

The agents

3 agents, already running in production.

Each one ships with its scope written down — what it handles, what it needs from your systems, and what it deliberately does not touch.

Product Recommendation Agent

Medium complexity

What it does

  • Recommend products based on customer inquiries
  • Provide detailed product comparisons
  • Check inventory availability

In scope

  • Supporting 1 product type

Out of scope

  • Support for multiple product types in one agent

What it needs from you

  • Purchase history, Product catalogue & Inventory information to be present in your CRM
  • Product purchase guide available per product type to be used as the product recommendation algorithm

Consumer Support & Order Management Agent

Low complexity

What it does

  • Verify customer identification, based on order # and/or account #
  • Process order modifications, cancellations, and returns
  • Track shipments and provide delivery updates

In scope

  • Operations on orders & shipment
  • Operations on product warranty
  • API integration with shipment tracking system

Out of scope

  • Order placement

What it needs from you

  • Order management to be happening in your CRM
  • Shipment tracking info to be available to the agent via API/CRM

Technical Support Agent

Low complexity

What it does

  • Troubleshoots product issues and log warranty claims

In scope

  • Product information exists in Knowledgebase

Out of scope

Not yet documented

What it needs from you

  • Knowledge base for issue resolution to be present
How it ships

A blueprint in a day. Production in weeks, not quarters.

  1. Name the number. Before any code, we agree the one business metric this agent has to move, and how we'll read it.
  2. Blueprint in a day. Scope, integration points, and a budget-ready estimate — from the team that will build it.
  3. Build on Exo. The agent harness, observability, and compliance are already running, so nobody starts at an empty repository.
  4. Hand it over. You get a system your team owns and extends — not hours you rented.

From strategy to shipped.

Bring us the number that won't move. We'll tell you if we can move it.